These Terms & Conditions (the "Terms") govern your use of the Walthamstow Flowers website and any purchases made for flower delivery services online. By placing an order for flower delivery in Walthamstow or the surrounding areas, you acknowledge and accept these Terms. Please read them carefully before making any purchases. These Terms apply to all customers using our online flower delivery services across Walthamstow and its neighbouring locations.
In these Terms, "we", "us", and "our" refer to Walthamstow Flowers, and "you" or "customer" refers to any individual or entity placing an order through our website for flower delivery within Walthamstow and surrounding areas.
Product Selection: Our website provides a detailed catalogue of available products for online flower delivery in Walthamstow, including bouquets, arrangements, plants, and gifts. We strive to accurately describe and display our products; however, flowers are a natural product and exact colours or varieties may vary depending on seasonal availability.
Order Placement: To place an order, you must select your preferred floral selections, add them to your basket, and proceed to checkout. You will be prompted to provide recipient details, delivery address (within Walthamstow or nearby areas), delivery date, and any card messages.
Order Confirmation: Upon successfully submitting your order and payment, you will receive an order confirmation. This email serves as acknowledgment of your order but does not constitute our formal acceptance. Acceptance of your order and completion of the contract will occur once we dispatch your items for delivery.
Delivery Areas: We provide online flower delivery services for customers based in Walthamstow and selected surrounding locations. Delivery availability will be confirmed at checkout.
Delivery Times: We aim to deliver orders on the selected date. While we will make every reasonable effort to ensure timely delivery, timing cannot be guaranteed due to circumstances outside our control (such as traffic or weather). Same-day delivery in Walthamstow may be available on certain products if orders are placed before the specified cut-off time, which will be displayed on our website.
Special Requests: Any specific requests made in your order instructions will be considered, but cannot be guaranteed. We reserve the right to make substitutions of similar value and quality if necessary, for example due to seasonal flower availability.
Accepted Payment Methods: We accept a variety of payment options for online flower delivery in Walthamstow, including major credit and debit cards, and any alternative payment methods displayed at checkout. All prices are shown in GBP (£) and include VAT unless otherwise stated.
Payment Processing: Payment must be made in full at the time of placing your order. We use secure third-party payment processors and do not store your card details on our servers.
Pricing: We reserve the right to change the prices of products or delivery charges at any time. The price applicable to your order is the price in force at the time your order is accepted.
Customer Cancellations: If you wish to cancel or amend your order, please do so as soon as possible. For orders to be delivered in Walthamstow, we must receive cancellation requests at least 24 hours before the scheduled delivery date. Orders for same-day delivery may only be cancelled within an hour of placing the order, provided this is before our daily cut-off time.
Refunds: If a cancellation is accepted within the notice period, a full refund will be issued using the original payment method. Refunds may take several working days to appear in your account depending on your card issuer.
Non-refundable Items: Custom orders or items tailored specifically for you may not be eligible for refunds unless faulty.
Amendments: To request changes (such as the recipient address or card message), please contact us promptly. We will try to accommodate amendments, but cannot guarantee changes once orders have been processed or dispatched.
Our Right to Cancel: We reserve the right to cancel your order if:
If we cancel your order, you will receive a full refund.
Recipient Absence: If the recipient is not available at the delivery address in Walthamstow at the scheduled time, we will attempt to leave the flowers in a secure location (such as with a neighbour) or follow your alternative instructions, where possible. A delivery note may be left, or you may be contacted to rearrange delivery. It is the customer's responsibility to ensure the recipient’s availability or provide accurate instructions.
Delivery Confirmation: Delivered flowers are deemed accepted unless you notify us of any issues within 24 hours. Please inspect your delivery immediately on arrival and contact us promptly if you are dissatisfied for any reason, so we may investigate and resolve the issue.
Non-Delivery: If your delivery is not received, please inform us within 48 hours of your scheduled delivery date for investigation. We cannot accept liability for claims made beyond this period.
Flower Quality: We take pride in delivering fresh, high-quality flowers for online flower delivery in Walthamstow. Due to the perishable nature of flowers, they may vary from the images shown. Slight variations in colour, variety, or container may occur.
Substitutions: In rare cases, we may need to substitute certain flowers or packaging due to supply constraints. We guarantee that any substitutions will match the overall style, quality, and value of your chosen product.
Returns: Because flowers are perishable goods, we do not accept returns except where products are received in an unsatisfactory condition. Please report any problems within 24 hours of receipt and provide photographs if possible so we can assist you promptly.
General Liability: Our liability to you for any losses whatsoever arising in connection with your order, the flower delivery service, or these Terms, shall be limited to the total amount paid for your order. We are not liable for consequential or indirect losses, including but not limited to loss of profit, emotional distress, or business interruption.
Delivery Delays: While we make every effort to deliver on your chosen date, we cannot be held liable for delays caused by factors outside our reasonable control (for example, extreme weather, public holidays, or unforeseen circumstances affecting transportation in Walthamstow and neighbouring areas).
Recipient Information: You are responsible for providing accurate delivery details and ensuring the recipient or a representative is available to accept the flowers. We cannot accept responsibility for failed deliveries due to incorrect or incomplete address information, or unavailability of the recipient.
Events Beyond Our Control: We will not be liable for failure to perform any obligation under these Terms if prevented or delayed by circumstances beyond our reasonable control.
All personal data acquired by Walthamstow Flowers through your use of our website and during the order process will be used in accordance with our Privacy Policy and applicable data protection laws. We are committed to safeguarding and respecting your privacy while providing our online flower delivery service in Walthamstow and beyond.
All website content, including images, product descriptions, branding, and graphics, are owned or licensed by Walthamstow Flowers and may not be used or reproduced without our prior written consent. You may use our website only for lawful purposes and personal use in relation to flower delivery services.
By proceeding with your purchase, you represent and warrant that:
We reserve the right to refuse service or cancel orders at our sole discretion if these conditions are not met.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your use of our online flower delivery services in Walthamstow shall be subject to the exclusive jurisdiction of the English courts.
We may update these Terms & Conditions from time to time to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on our website; your continued use of our online flower delivery service following such updates signifies acceptance of the revised Terms.
If you have any queries regarding these Terms or any aspect of our online flower delivery in Walthamstow and surrounding areas, please use our online enquiry form or the contact section of our website. Our team will be pleased to assist you with your order or provide further information about our products and services.
These Terms & Conditions apply to all customers ordering online flower delivery to Walthamstow and surrounding areas. By proceeding with your order, you confirm your acceptance of these Terms in their entirety.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Walthamstow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Walthamstow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
