At Walthamstow Flowers, we are renowned for delivering vibrant, long-lasting bouquets to households and businesses throughout the Walthamstow area. Every arrangement we create is backed by our Fresh Flowers Guarantee. This ensures our customers always receive flowers at the peak of freshness, supported by our transparent returns and complaints process for complete peace of mind.
We take great care in the preparation and delivery of your order. If your flowers arrive damaged, wilted, or in unsatisfactory condition, please notify us within 24 hours of delivery. To help us resolve the situation swiftly, we may request a photograph of the delivered items. Once we confirm the issue, you may choose between a full refund or a complimentary replacement bouquet, delivered at the earliest possible opportunity.
Our team selects only the freshest stems daily, ensuring your bouquet lives up to our reputation as a trusted local Walthamstow florist. We guarantee that our flowers will look fresh and beautiful for at least five days from the time of delivery, provided they are cared for following our included instructions. If your flowers fail to remain fresh within this window, please get in touch so we can offer an appropriate solution.
Customer satisfaction is at the heart of everything we do. If you are dissatisfied with your purchase for any reason, whether due to quality issues or dissatisfaction with the arrangement, we offer two straightforward options: a full refund or a replacement bouquet. Our customer service team will work with you to ensure your concerns are resolved quickly and to your satisfaction. All refund or replacement requests should be made within five days of receiving your delivery for us to best assist you.
We highly value your feedback and believe it is essential for us to continue providing exceptional service. If you have any complaints regarding your flower order or overall experience, please reach out to us with as much detail as possible. Our management team reviews all complaints promptly and aims to resolve any issue within two working days. We investigate every matter thoroughly and commit to fair, respectful outcomes, always keeping your best interests in mind. Should further actions be necessary, we will keep you informed every step of the way.
With a longstanding reputation in the community, Walthamstow Flowers remains dedicated to delivering not only the freshest flowers but also the highest standards of customer care. Whether you’re a household or business, your satisfaction is our priority from the moment you place your order to the beautiful delivery at your door.
Thank you for choosing Walthamstow Flowers. We look forward to serving you again and are always here to help with any questions or concerns regarding our fresh flower guarantee, returns, or complaints process.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
